Frequently asked questions

What are your shipping methods and how long do they take?


We ship from various locations depending on the products concerned. Our new model coming out later in 2022 is assembled in Switzerland and will ship out from the UK but our older models still sometimes ship out from China/Hong Kong where they are assembled, unless we happen to have stock here in England. Singapore Post or equivalent is used unless a courier is selected. Regardless of the expedited shipping option chosen, due to COVID 19 all shipping carriers are experiencing extensive delays that are out of our control. We cannot guarantee an order arrival date due to these delays. For MWC branded watches, shipment is normally the same or next business day from the UK distribution centre so 24/48 hour delivery is the norm. We are authorised distributors of MWC watches. Our customised art watches are made in France and shipped from the UK. The customised watches typically take ten days to make and are then delivered to us in England and then delivered to you.




Do your watches come with a guarantee/warranty?


Returns and Refunds 30 day return to base with Cooper Watches UK 6 month warranty with Cooper factory- watch will be repaired or replaced if the product turns out to be faulty or not as advertised.




I have heard Alexander Cooper has made movies and t shirts.  Where can I find these?


Please see Alexander Cooper's Linktree here for relevant links https://linktr.ee/alexandercooper Please also join the discussion in our Facebook group at https://www.facebook.com/groups/cooperwatches




Do you ship to Europe?


We don't have an issue with shipments to the EU we just ship them as normal.




Do you offer a Repair Service?


We are a retailer: we do not service or repair watches. Repair service only exists if you submit your product as part of a warranty claim (within 6 months from purchase). If you submit a valid claim under warranty, Cooper will, at its option, repair your product using new and/or previously used parts that are equivalent to new in performance and reliability. Alternatively, if a repair is not possible, we will replace your product with a product that is at least a functioning equivalent to the product and is formed from new and/or previously used parts that are equivalent in performance and reliability. Cooper can also refund your purchase price in exchange for the return of your product as part of a warranty claim.




How reliable are your watches?


The Miyota movement performs at the same accuracy as entry level Swiss movements. It has proven itself over years (we have sold watches for over 20 years) and is easy to service. The Miyota is considered the workhorse in the industry. Unparalleled precision and reliability at an affordable price.