Frequently asked questions
What are your shipping methods and how long do they take?
We ship from various locations depending on the products concerned. Our new model coming out later in 2022 is assembled in Switzerland and will ship out from the UK but our older models still sometimes ship out from China/Hong Kong where they are assembled, unless we happen to have stock here in England. Singapore Post or equivalent is used unless a courier is selected. Regardless of the expedited shipping option chosen, due to COVID 19 all shipping carriers are experiencing extensive delays that are out of our control. We cannot guarantee an order arrival date due to these delays.
Do your watches come with a guarantee/warranty?
I have heard Alexander Cooper has made movies and t shirts. Where can I find these?
Do you ship to Europe?
We don't have an issue with shipments to the EU we just ship them as normal.
Do you offer a Repair Service?
We are a retailer: we do not service or repair watches.
How reliable are your watches?
The Miyota movement performs at the same accuracy as entry level Swiss movements. It has proven itself over years (we have sold watches for over 20 years) and is easy to service. The Miyota is considered the workhorse in the industry. Unparalleled precision and reliability at an affordable price.